Challenges
Engaging Energy Consumers
EDMI helps utilities meet evolving customer needs—from basic to advanced energy users
The Challenge
Helping You Serve Every Customer-Smarter, Cleaner, and More Connected.
As you navigate the energy transition, effectively engaging end consumers has become a critical element of creating a sustainable, resilient and customer centric energy ecosystem. Uneducated end consumers can add significant burden to the grid through high demand activities such as high speed EV charging at the wrong times of the day. Savvy customers who have invested in battery technology, on the other hand, could assist in peak demand times by making their energy storage available to top up grid supply to help balance load. Managing the costs of end customers without access to solar and battery storage is also important. Ultimately, end customer participation will be crucial to successfully navigating the energy transition and delivering a stable grid with the lowest costs possible.
Key Areas EDMI can Help
EDMI sees three key areas where we can help utilities to engage energy consumers.
Consumer Awareness, Education and Trust
Helping consumers understand and engage with the energy transition is key. EDMI’s monitoring and control solutions enables visibility, automation, and smarter energy use.
Aligning Utility and Consumer Interests
The modern grid empowers customers to generate and manage energy. EDMI enables real-time visibility and control to align customer actions with utility needs.
Secure, Safe and Simple User Experience
As smart meter adoption grows, enabling easy, secure and safe services is critical. You can trust EDMI to deliver safe technology that is secured for data privacy and enabling easy to use features.
How can EDMI Help?
Revenue Metering
The Neos Solution's unrivalled accuracy, reliable data transfer and long asset life delivers consistent and trusted meter to cash solutions
Consumer Engagement
Offer integrated monitoring and control services to customers with batteries, EVs and solar to enable their assets as part of the broader grid
Distributed Energy Resource Management
Enable seamless integration of distributed and customer energy resources via real-time monitoring and control on the grid and behind the meter
Grid Reliability Monitoring
Create intelligent insights about the low voltage grid covering customer demand trends and network quality, safety risks, and supply reliability
Why Choose EDMI?
Proven Track Record
For over 30 years, EDMI has been trusted by hundreds of utilities to deliver intelligent energy and water solutions. With 35M+ devices sold and over 5M connected to the EDMI Energy Cloud, we’re ready to support your journey for the next 20 years and beyond.
Not just Technology, Great People Locally, Ready to Help
In a changing utility landscape, technology alone isn’t enough. EDMI combines intelligent, configurable solutions with industry-leading service and local expertise to deliver tailored support—today and into the future.
Australian Innovative Spirit, Japanese Financial Stability
After entering the smart metering industry in Australia, EDMI quickly became the leading local provider through innovation and industry collaboration. In 2012, EDMI joined Osaki Electric, creating a global powerhouse that blends EDMI’s innovative spirit with Japanese quality and financial strength.
Customer Success Stories
Bluecurrent
Intelligent Demand Response: Utilising real-time data and control to deliver tariff arbitrage benefits to energy retailers and operating envelope management for distribution networks in the Australian market.
Provincial Electricity Authority (PEA)
Near Real-Time Demand and PQ Monitoring: Utilising 15 minute data every 15 minutes to monitor and manage supply to the largest Industrial customers in Thailand.
Yurika, Part of Energy Queensland
Cyclone Response: Harnessing geospatial meter intelligence for real-time outage insight
Explore the EDMI Product Lines
NEOS
Flagship smart metering devices enabling dynamic load management and seamless DER integration in modernising/modernised smart grid.
ATLAS and GENIUS
Renowned smart metering devices trusted for the last 20+ years in many nationwide deployments across the world.
SMETS
Great Britain's SMETS2-compliant and fully interoperable smart devices for nationwide deployment.
Storm
Hyper scalable cloud platform delivering real-time monitoring and control capabilities for smart meter deployments, virtual power plants and DER / CER applications.
Gas and Water
Next-generation gas/water devices enabling advanced distribution network management, leakage analytics and grid transparency.
Other Products
Discover more EDMI metering products.